Kapsule: IT Service Management Goals-12-Standardization, ...

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IT Service Management Goals 12 Standardization, Consolidation & Simplification Transparency of Service Offerings, Business Value & Customer Satisfaction Controlled Cost, Utilization and ...

IT Service Management Goals 12 Standardization, Consolidation & Simplification Transparency of Service Offerings, Business Value & Customer Satisfaction Controlled Cost, Utilization and ... more

By Vinita Gera, on 31st Mar 11 (01:18:19s)

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